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Work Experience
As part of my qualification I am required to keep a blog of my journey working out in industry as part of my work experience.
Monday, 2 November 2015
31/10/15 9am-4pm
Today I spent the day assisting the other therapist with the smooth running of the salon, as well as making sure everything was clean and tidy ready for Monday morning!
I also spent a lot of the day on reception I believe my reception skills are improving!
Later on in the day I had to cover for one of the therapist and provide a massage treatment as well as a file and polish on the toes (mini pedi) the client really enjoyed her treatment and says she will be returning! I was tipped for this treatment.
30/10/15 10am-6pm
I'm Today I provided 4 massage treatments on various clients some were booked in for back, neck and shoulder massage with some sales and promotional skills I managed to get them to upgrade to either full body or a longer back massage treatment. Most of my clients re booked and i also made £11 in tips which made me feel great!!!! My clients where really appreciative of my service and made me feel like i had done a good job at looking after them as i always want my clients to feel important and cared for.
I also spent time between clients cleaning the salon and restocking each room which was running low on products etc.
I spent some of the day on reception taking calls and making bookings.
Saturday, 24 October 2015
24/10/15 9am-3pm
Today I spent the morning completely looking after reception! as all therapist where busy and Lynda was off work today!
During the day we realised that a therapist who was booked out to do a treatment later on in the day hadn't turned up so me and another one of the therapist Sam had to cover this luckily because I can provide massage and facial treatments the problem was solved quickly and we alternated the two ladies to suite the treatments we where providing without showing any cause for concern.
My client was very happy at the end of her treatment which I provided a facial and a back, neck and shoulder massage she gave me a tip to say Thankyou! I feel my first full treatment at Lynda's salon went really great!!!
23/10/15 10am-5pm
Today i spent more time tidying and cleaning the salon as well as building my reception skills along side the other therapist.
I used my iniciative to draw in clients by offering half price massage treatments as a welcome to me joining the salon! I have so far received a good few bookings and they are increasing daily! I have also uploaded a short Offer to the salons Facebook page to advertise my offers!
I am hoping to gain more clients this way!
I have found that speaking to clients is the best way to gain there custom.
22/10/15 9am-6pm
Today I spent time cleaning the salon such as wiping every nail polish to remove excess from the neck of the bottle so the lid wasn't stuck. I also helped the other therapist with the smooth running of the salon.
I spent a lot of the day on reception, answering the phone, making bookings and seeing clients through to the waiting room as well as making them hot drinks.
Monday, 19 October 2015
17/10/15 9am-3pm
Today I spent the day assisting on reception again answering the phone, making booking and greeting clients as the entered the salon! I also made clients hot drinks, I also helped clean rooms in the salon to assist the other therapists between treatments.
When I had some free time I started cleaning round the neck of nail polishes to get rid of any dried up polish so that the bottles look neat and proffecional.
I then refilled bottles of crystal salts that are used in microdermabrasion facial treatments.
I also took the towels to the dry cleaners and the rubbish to the bins.
I will be learning what facial products are used on clients and the routine then I will begin to provide facial treatments to clients by my self.
16/10/15 10am-3pm
Today I have spent time assisting on reception answering the phone, taking bookings and greeting clients. I also made hot drinks for clients whilst they waited for there treatment.
I also helped out cleaning up after other therapist so that they could get on with there next client this prevent them running behind on there treatments.
When i had nothing to do I spend my time cleaning all the rooms in the salon I changed coach rolls, emptied bins, tidied and cleaned trolleys I restocked all products that were running out. I then cleaned a wax pot to remove all excess wax that had set on the machine.
I didn't provide any treatments today.
I also helped out cleaning up after other therapist so that they could get on with there next client this prevent them running behind on there treatments.
When i had nothing to do I spend my time cleaning all the rooms in the salon I changed coach rolls, emptied bins, tidied and cleaned trolleys I restocked all products that were running out. I then cleaned a wax pot to remove all excess wax that had set on the machine.
I didn't provide any treatments today.
9/10/15 10am-3pm
On my first day out in industry I completed three reflexology treatments.
I provided a foot soak, scrub, reflexology and massage to cool down on each client.
The first client I worked on was very challenging and gave me the impression that she was very hard to please. She told me that my technique wasn't what she was used to and the she required more pressure, I explained that reflexology is a none invasive treatment and wasn't designed to provide a vast amount of pressure on the feet, Unfortunately as it was my first day I didn't know how to locate different equipment in the salon therefore the client wasn't very warm i managed to find her a blanket an wrapped her feet up in towels to keep them warm however she complained of being cold at the end of her treatment, On my second treatment I planed to sort a heater out and extra blankets.
The second client I worked on was my manager (Lynda) she encouraged me to use more pressure I added a little more but kept to the technique I have learnt as I know that reflexology is not meant to be invasive and should not cause pain to the client or the therapist. Overall she enjoyed the treatment.
The third client I worked on thoroughly enjoyed her treatment with me she has regular reflexology treatments and said that mine was very relaxing and the pressure was perfect.
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